How requests work
Three types of post-launch work.
Fix it → included. Make it better → credits. Build something new → scope it.
The principle
Fix it. Make it better. Build something new.
Fix it.
Something Craft built is not operating as intended.
- Bug
- Broken workflow
- Failed integration
- Existing functionality not working properly
- Required compatibility update
Make it better.
Improvement to existing Craft-built infrastructure.
- Improve workflow
- Add field
- Add filter
- Improve interface
- Add notification
- Modify reporting
- Improve AI behavior
- Extend existing functionality
Build something new.
Materially new capability or infrastructure.
- New application
- New module
- New department workflow
- Major new integration
- Major architectural change
- Significant new capability
Additional capacity
Need more capacity? No problem.
If an enhancement needs more credits than are available, Craft shows you the additional investment before any work begins. You choose what happens next.
Option 1
Approve additional capacity
Option 2
Prioritize the work for a future cycle
Option 3
Discuss whether it should become a separately scoped project
Supplemental Enhancement Credits may be purchased for $500 each. Your included monthly credit allocation is determined by your Managed Infrastructure Agreement and is not calculated from your total monthly spend. Craft confirms the number of additional credits required — and the investment — before any work begins.
Interactive example
Walk through an over-allocation.
Client plan
Tier 2 · 5 credits
Request
7-credit enhancement
Available
5 credits
Beyond allocation
2 credits
Purchasing additional credits
Sizing determines the credits. The purchase price stays simple.
Request A: 2 credits beyond allocation, purchased at $500 per credit.
Credits size the work.
Capacity measures the work.
Pricing values the work.