What's included
Your monthly fee pays for much more than credits.
Every Managed Infrastructure Plan includes the same foundation of responsibility, reliability and stewardship.
Every plan includes
Always included. No credits required.
Unlimited bug fixes
If functionality Craft built is not operating as intended, Craft fixes it. Bug fixes never consume Enhancement Credits.
Operational reliability
Craft monitors and maintains the operational health of the infrastructure.
- System monitoring
- Workflow monitoring
- Integration health
- API connectivity
- Infrastructure troubleshooting
- Deployment support
- Incident response
Infrastructure stewardship
Craft maintains the technical foundation behind the systems we build.
- Source-code repositories
- GitHub
- Architecture
- Technical documentation
- Workflow documentation
- Integration documentation
- Deployment environments
- Dependencies
- Access structure
- Version history
AI + platform currency
Craft keeps the underlying technology current and compatible.
- AI model changes
- API updates
- Dependencies
- Platform compatibility
- Integration changes
- Relevant infrastructure updates
Infrastructure governance
Craft manages the technical production environment and how technical changes are safely implemented.
Operational enablement
Craft trains your team to effectively use the business systems we create. Your team operates the business system. Craft operates the technical infrastructure.
Reserved technical capacity
Every plan reserves Craft technical capacity for your infrastructure. You're not buying random developer hours — you're maintaining access to the capability required to operate and continuously improve it.
Continuous enhancement
Every Tier 1 and Tier 2 plan includes Enhancement Credits for improvements to existing Craft-built infrastructure.
The economic model
What your Managed Infrastructure fee covers.
Your fee is not a bundle of development hours. It conceptually covers two things.
Ongoing infrastructure responsibility
Craft's ongoing responsibility for your environment.
- Operational reliability
- Bug fixes
- Monitoring
- Integrations
- Infrastructure stewardship
- Documentation
- AI / API / platform currency
- Operational support
- Governance
- Reserved technical availability
Enhancement capacity
Enhancement Credits available under your specific Managed Infrastructure Agreement.
Enhancement Credits are one component of Managed Infrastructure. The monthly fee is not simply the price of the included credits.